Privacy Policy | SnapBlock

1. Introduction

Snapblock Technologies Ltd. ("Snapblock," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Snapblock Platform — including our website at https://snapblock.ai, web application, and all related services (collectively, the "Services").

This policy applies to all users of our Services, including business owners, app builders, end customers of apps built on Snapblock, and visitors to our website. Please read this policy carefully. By using our Services, you consent to the data practices described in this Privacy Policy.

This Privacy Policy is designed to comply with applicable data protection laws including the GDPR (EU/UK), Nigeria Data Protection Act (NDPA), Protection of Personal Information Act (POPIA, South Africa), and other applicable regional legislation.

2. Who We Are

Snapblock Technologies Ltd. is the data controller for personal data processed through the Snapblock Platform. Where you use Snapblock to build your own apps and collect data from your customers, you are the data controller for that customer data, and Snapblock acts as a data processor on your behalf.

Our Data Protection contact:

Company	Snapblock Technologies Ltd.
Website	https://snapblock.ai
Privacy Contact	[email protected]
Data Protection Officer	[email protected]
Support	[email protected]

3. Information We Collect

3.1 Information You Provide Directly

We collect information you provide when you:

•Create an Account: name, email address, phone number, country, and password.

•Set up your business profile: business name, industry, website URL, and business description.

•Subscribe to a plan: billing address, payment method details (processed by our payment partners — Snapblock does not store card numbers).

•Use our support or contact forms: name, email address, and the content of your inquiry.

•Participate in surveys, research, or promotional activities.

3.2 Information Collected Automatically

When you use our Services, we automatically collect:

•Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent.

•Device Information: device type, device identifiers, screen resolution, and language settings.

•Usage Data: features used, buttons clicked, app-building actions, errors encountered, and performance metrics.

•Cookies and Tracking Technologies: session cookies, persistent cookies, and similar technologies (see Section 10 for details).

3.3 Information from Your Apps & Customers

If you build apps using Snapblock and your customers interact with those apps, we may process data on your behalf as a data processor, including:

•Customer contact information entered into your Snapblock-powered app.

•Order and transaction data generated through your app.

•Behavioral analytics related to your app's usage.

As a Snapblock user building apps for others, you are the data controller for your customers' data. You are responsible for obtaining appropriate consents and providing your own privacy notices to your customers.

3.4 Information from Third Parties

•Payment processors (Stripe, Paystack, Flutterwave): transaction confirmation and fraud signals.

•Social login providers: basic profile information if you choose to sign in via Google or other SSO providers.

•Analytics providers: aggregated and anonymized usage insights.

4. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Description	Legal Basis (GDPR)
Service Delivery	Account creation, platform features, customer support, and billing.	Contract performance
Platform Improvement	Analyzing usage patterns, fixing bugs, and developing new features.	Legitimate interests
Communications	Sending service notifications, product updates, and (with consent) marketing.	Contract / Consent
Security & Fraud Prevention	Detecting and preventing unauthorized access, abuse, and fraudulent activity.	Legitimate interests
Legal Compliance	Meeting obligations under applicable law, tax, and regulatory requirements.	Legal obligation
Analytics	Understanding how the platform is used through aggregated, anonymized data.	Legitimate interests

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We share information with trusted third-party vendors who help us operate the Platform, including:

•Cloud hosting and infrastructure providers (e.g., AWS, Google Cloud).

•Payment processors (Stripe, Paystack, Flutterwave) — for billing and transaction processing.

•Analytics providers — for aggregated usage analysis.

•Customer support tools — to manage support tickets and communications.

•Email and communication services — to send transactional and marketing emails.

All service providers are contractually bound to protect your data and may only use it to provide services to Snapblock.

5.2 Business Transfers

If Snapblock undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to:

•Comply with a legal obligation.

•Protect the rights, property, or safety of Snapblock, our users, or the public.

•Detect or prevent fraud, illegal activity, or security threats.

5.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Our retention principles:

Data Type	Retention Period
Account Data	Duration of account plus 90 days after account closure.
Billing & Transaction Records	7 years (or as required by tax/financial regulations).
Support Communications	3 years from the date of last interaction.
Usage Logs & Analytics	12 months rolling window.
Marketing Consents	Until you withdraw consent or close your account.
Legal Hold Data	Duration of any applicable legal proceeding.

Upon expiration of retention periods, data is securely deleted or anonymized. You may request earlier deletion subject to legal limitations (see Your Rights, Section 8).

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

•Encryption of data in transit using TLS/SSL protocols.

•Encryption of sensitive data at rest.

•Role-based access controls limiting employee access to personal data.

•Regular security assessments and penetration testing.

•Multi-factor authentication (MFA) for administrative systems.

•Monitoring and logging of access to sensitive data.

•Incident response procedures for data breaches.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and enable MFA on your Snapblock account.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant regulatory authorities in accordance with applicable law (typically within 72 hours of becoming aware).

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

Right	What It Means
Right of Access	Request a copy of the personal data we hold about you.
Right to Rectification	Request correction of inaccurate or incomplete personal data.
Right to Erasure	Request deletion of your personal data (subject to legal retention obligations).
Right to Restriction	Request that we limit how we process your data in certain circumstances.
Right to Data Portability	Receive your data in a machine-readable format for transfer to another provider.
Right to Object	Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent	Withdraw consent where processing is based on consent, at any time.
Right to Lodge a Complaint	File a complaint with the relevant data protection authority in your jurisdiction.

Your Rights: To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. Identity verification may be required for certain requests.

9. International Data Transfers

Snapblock operates globally and may transfer your personal data to countries outside your jurisdiction. Where data is transferred to countries that may not offer the same level of data protection as your home country, we ensure appropriate safeguards are in place, including:

•Standard Contractual Clauses (SCCs) approved by the European Commission.

•Data processing agreements with all service providers that handle personal data.

•Binding Corporate Rules where applicable.

•Transfer impact assessments where required.

By using the Snapblock Platform, you acknowledge and consent to the transfer of your personal data as described in this section.

10. Cookies & Tracking Technologies

Snapblock uses cookies and similar tracking technologies to enhance your experience, analyze usage, and support marketing. Here is a summary of the types of cookies we use:

Cookie Type	Required?	Purpose
Essential / Functional	Yes	Required for the Platform to function. Cannot be disabled.
Performance & Analytics	No	Help us understand how users interact with the Platform (e.g., Google Analytics).
Preference / Personalization	No	Remember your settings and preferences for a better experience.
Marketing / Advertising	No	Used to serve relevant ads and measure campaign effectiveness (with your consent).

You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may impact Platform functionality.

11. Children's Privacy

Snapblock is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without parental consent, please contact us at [email protected] and we will promptly delete the information.

If you are a parent or guardian and become aware that your child has created a Snapblock account without your consent, please contact us immediately. We will take steps to remove the account and associated data.

12. Third-Party Links & Services

The Snapblock Platform may contain links to third-party websites, apps, or services, and integrate with third-party tools. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with them.

Our integrations include (but are not limited to): Stripe, Paystack, Flutterwave, WhatsApp Business API, Google Analytics, Intercom, and others. Each of these services has its own privacy policy governing how your data is handled within their platforms.

13. Regional Privacy Compliance

Snapblock is built for global users with a focus on Africa and emerging markets. We are committed to complying with regional data protection frameworks:

Region / Law	Status	Key Commitment
EU/UK — GDPR	Compliant	Lawful basis, data subject rights, DPA contracts, breach notification.
Nigeria — NDPA 2023	Compliant	Lawful processing, data minimization, local representative where required.
South Africa — POPIA	Compliant	Responsible party obligations, cross-border transfer safeguards.
Kenya — Data Protection Act	Compliant	Registration and lawful processing principles.
Ghana — Data Protection Act	Compliant	Data processor obligations and data subject rights.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

•Post the updated policy on our website at https://snapblock.ai/privacy.

•Update the Effective Date at the top of this document.

•Notify registered users via email or in-app notification for significant changes.

We encourage you to review this policy periodically. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Company	Snapblock Technologies Ltd.
Privacy Inquiries	[email protected]
Data Protection Officer	[email protected]
General Support	[email protected]
Website	https://snapblock.ai/privacy

We aim to respond to all privacy-related inquiries within 30 days. For data subject access requests, we may require identity verification before processing your request.

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